Answers to the questions we hear most.

This almost always happens when you're signed into more than one Google account in the same browser. Gmail can silently rewrite the link (adding something like /u/1/ to the address) before you even click it, sending you to the wrong account context instead of our confirmation page.

To fix it:

1. Go back to the confirmation email.
2. Right-click the "Confirm my email" button and choose Copy link address (don't click it directly).
3. Paste the copied link straight into your address bar — or into a new incognito/private window — and press Enter.

This isn't a sign anything is broken on our end — it's a browser-side quirk of managing multiple Google logins at once, and pasting the link directly works every time.

First, check your spam or promotions folder — the email comes from our sending domain and can occasionally land there on a first send. If it's genuinely missing after a few minutes, double-check that you entered your email correctly at signup, since a typo means the email goes nowhere.

Your trial doesn't start until you click the confirmation link, so nothing is lost by waiting — but if it's been more than 15 minutes with no email anywhere, reach out to support and we'll look up your signup directly.

It's a simple double opt-in: your 14-day trial clock only starts once you click the confirmation link, not the moment you submit the form. This protects you from a mistyped signup starting a trial you never actually confirmed, and keeps our subscriber list to real, verified inboxes.

That's expected, not a bug — we block a second signup on an email that already has an active trial or subscription, so a repeat submission can't accidentally overwrite your real account status or reset your trial dates.

If you're trying to change your plan or categories, or you think this message is showing up in error, contact support with the email address you originally signed up with and we'll sort it out directly.

Not yet as a self-serve option — for now, reach out to support with your account email and the categories you'd like instead, and we'll update it for you. A self-serve category manager is on our roadmap.

Contact support with the email your account is registered under and we'll process the cancellation. You won't be charged again after the current billing period ends.

Trials are capped at 5 categories, matching our Growth tier. If you try to check a 6th box, the form will stop you and let you know — just uncheck one first, or upgrade later for unlimited categories on the Pro plan.

Yes — at least one category is required so your digest is actually relevant to your business. The signup form won't submit until at least one box is checked.

From the moment you click the confirmation link in your email — not from when you first submitted the signup form. See "Why do I need to confirm my email" above for why.