1.Free Trial
New subscribers receive a 14-day free trial. You will not be charged during the trial period. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and billing will begin at the rate for the plan you selected.
2.Monthly Subscriptions and Billing
DutyPulse plans (Starter, Growth, and Pro) are billed monthly in advance and renew automatically each month until cancelled. Except where required by law, fees already paid are non-refundable outside the window described in Section 3 below.
3.Refund Eligibility
If you are not satisfied with DutyPulse, you may request a full refund of your first paid monthly charge within 14 days of that charge. To request a refund, contact us at customer_support@getdutypulse.com with your account email and the reason for your request.
Refund requests made after this window, or for renewal charges beyond the first paid month, are considered on a case-by-case basis at our sole discretion. Standard renewal charges are generally non-refundable once a billing period has started.
4.Cancellations
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — you will not be charged again, but we do not provide prorated refunds for the remainder of a period you've already paid for, except as described in Section 3.
To cancel, contact us at customer_support@getdutypulse.com, or use the subscription management link included in the payment receipt email you received from Paddle.
5.How Payments Are Processed
DutyPulse uses Paddle.com as our payment processor and Merchant of Record. This means Paddle is the authorized reseller of DutyPulse subscriptions, handles your payment information directly, and processes refunds on our behalf. Approved refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank or card provider.
6.Chargebacks
If you have a billing concern, please contact us at customer_support@getdutypulse.com before filing a chargeback with your bank. We are generally able to resolve issues faster directly, and chargebacks may result in immediate suspension of your account while the dispute is investigated.
7.Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated Effective Date above.
8.Contact
Questions about this policy may be directed to customer_support@getdutypulse.com.
DutyPulse
244 5th Ave Suite #1744, New York, NY 10001